Online: Order securely by using the Online process at Alicia L’s Yahoo Store.
Telephone Orders: Telephone orders can be placed 7 days a week by calling 301-662-2722. We look forward to helping you with your order.
Fax Order: You may also fax your orders 24 hours a day, 7 days a week at 301-662-2722. (For your convenience, print out the order page.)
HOW TO CHECK YOUR ORDER STATUS: You will be notified by
e-mail when your Online Orders are shipped. We usually ship USPS Priority Mail. If you request overnight shipping, we will send you a tracking number. You can check the status of your order by
e-mailing our customer service department info@alicia-l.com. Telephone 301-662-2722 Mon. - Fri., 11:00 a.m. to 6:00 p.m. EST.
SHIPPING RATES: As follows are the shipping and handling rates for Priority Mail:
0 to 99.99 9.00
100.00 to 149.99: $11.00
150.00 to 249.99: $14.00
250.00 to 299.99: $16.00
300.00 to 399.99: $20.00
400.00 up: $25.00
For Federal Express and USPS Express:
0 to 49.99: 25.00
50.00 to 99.99: 25.00
100.00 to 149.99: 25.00
150.00 to 249.99: 25.00
250.00 to 349.99: 25.00
350.00 to 499.99: 35.00
500.00 to 999.99: 35.00
1000.00 up: 50.00
RETURNS AND REFUND POLICY: Alicia L guarantees all of the merchandise we sell. You may return any item for any reason within 14 days of receipt for a full refund of the purchase price (excluding shipping). Sorry, but sale items are not returnable.
HOW TO RETURN SOMETHING TO US: Write the reason for the return on the back of your receipt, securely package the merchandise, enclose the receipt and send it to: Alicia L, 149 North Market Street, Frederick, MD 21701 USA
If you have any concerns, please feel free to contact us by e-mail, info@alicia-l.com; by phone at 301-662-2722; or come in person to: Alicia L, 149 North Market Street, Frederick, MD 21701.
